iPad Help and Support

​​​To set up and use the iPad, students and families are encouraged to access the help information found online through Apple Support. You can also call Apple Support on 1300 321 456.

Students can access the IT Services Counter during their opening hours:

Monday - Friday

• 8.15 am to 8.50 am (Before school)
  
• 11.20 am to 12.00 pm (First break)
  
• 1.10 pm to 1.45 pm (Second break)
  

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Getting started and backing up

• iPad essentials and basics for setup and use
• Update the iPad to the current operating system
• Back-up and restore the iPad
• Create an Apple ID for use in the iTunes Store, App Store, iBooks Store without a credit card
• Redeem iTunes Gift Cards and content codes

Apps and iBooks

• App Store FAQs
• Enable/disable in-app purchasing
• App purchase and download
• Student Advantage Softw​are (Office 365)
  

Wi-fi

• Connect to a wi-fi network
•  Connect to school wi​-fi

Students

• How to print from your iPad
• Setup email, calendar and contacts on your iPad (Office 365)​
• School password reset
• Connect/download Meraki (software for schools to push out apps to students iPads free of charge/without students having to download them at home).

Parent controls and restrictions

Parents will need to set up the device with their own iTunes account to be able to access school texts and resources. This also allows you to set restrictions and parental controls.

• Parent control settings
• Setting up family sharing

Data and power use

Know your data limits for school Wi-Fi. If a monthly data limit is only 1GB, this may be used up quickly during large downloads, playing games, downloading an excessive amount of images etc.

Security

• the passcode is set so others may not access it
• privacy and parental restrictions are password protected.